Frequently Asked Questions
Our Jewelry
All our crystals are lab-tested and certified. We provide all the authenticity certificates on our website. Check out our lab certificates here.
Store your jewelry individually and avoid exposing them to liquid and cosmetics. Extreme heat and humidity might cause gold plated jewelry to tarnish, keep your pieces in a dark, cool and dry place to avoid this.
Our best advice would be: wear your pair often (this helps lessen oxidation), and keep them in your Penny Pairs pouch when not in use.
Payment & Shipping
Online Payment
Cash on Delivery
It takes us typically one to two days to ready your package and hand it over to our trusted courier company. This can vary based on what products you have purchased. There is no shipping on Sundays or public holidays and the products will be shipped on the next working day.
Yes, you can track your shipment online. As soon as the product is dispatched from our office, you shall receive the tracking ID and instructions to guide you.
There are no hidden costs. Any additional costs of special packaging etc. will be communicated to you at the time of order being placed.
Store your jewelry individually and avoid exposing them to liquid and cosmetics. Extreme heat and humidity might cause gold plated jewelry to tarnish, keep your pieces in a dark, cool and dry place to avoid this.
Our best advice would be: wear your pair often (this helps lessen oxidation), and keep them in your Penny Pairs pouch when not in use.
Returns & Exchanges
Feel free to reach us at customercare@zufi.in and we’ll be more than happy to assist you or call us at +91 8448449323 between 10 AM to 5 PM.
You can read our Return and Refund Policy. You can also contact us at custommercare@zufi.in if you have further questions or need help or call us at +91 8448449323 between 10 AM to 5 PM.